Return & Refund Policy

Return & Refund Policy – JavQen™ 🔁

At JavQen™, we want you to feel comfortable and assured when selecting personal care products. If your purchase doesn’t fully meet your expectations, our return and refund policy is designed to offer a simple and transparent solution.

1. Return Requirements

You may request a return within 30 days of receiving your order, as long as the following conditions are met:

• The item is unused and remains in its original condition
• All packaging, accessories, and included components are complete
• Proof of purchase is provided (such as an order confirmation or receipt)

Items that do not meet these conditions may not be eligible for a refund.

2. How to Request a Return

To start a return, please contact our support team:

📧 Email: hello@bathingculture.com

📞 Phone: +1 (415) 814-0186

Once your request is reviewed and approved, we will provide:

• Detailed instructions for returning your item
• The correct return shipping address
• A return label, if applicable

⚠️ Please note: Items returned without prior approval may not be accepted.

3. Damaged or Incorrect Items 📦

We recommend checking your order as soon as it arrives.

If you receive a damaged, defective, or incorrect item, please contact us within 72 hours and include photos of:

• The product received
• The outer packaging
• The shipping label

After review, we will arrange a suitable solution, such as a replacement or refund.

4. Non-Eligible Returns

The following items are not eligible for return:

• Products that have been used, altered, or modified
• Personalized or customized items
• Gift cards
• Clearance or final-sale items

If you are unsure whether your item qualifies, please contact us before sending it back.

5. Exchanges

If you wish to exchange an item:

• Contact us to obtain return authorization
• Return the original product following the provided instructions
• Place a new order for the replacement item

This process helps ensure quicker handling and availability.

6. EU Customer Cancellation Rights 🌍

Customers in the European Union may cancel or return their order within 14 days of delivery, provided that:

• The item remains unused
• Original packaging is intact
• Proof of purchase is included

This is in addition to our standard 30-day return policy.

7. Refund Processing 💳

Once your returned item is received and inspected, we will notify you of the result.

If approved:

• Refunds will be issued to your original payment method
• Processing may take up to 10 business days, depending on your provider

If your refund has not appeared after 15 business days, please contact us.

8. Return Instructions

Full return instructions and the correct return address will be shared once your request has been approved.

Contact Information

For any questions regarding returns, refunds, or exchanges, feel free to reach out:

JavQen™
Bathing Culture, Inc.
3006 24th St
San Francisco, CA 94110
United States

📞 Phone: +1 (415) 814-0186
📧 Email: hello@bathingculture.com

At JavQen™, we aim to keep the return process clear, fair, and easy to follow—so you can shop with confidence while enjoying personal care products designed for everyday comfort and simplicity. 🌿✨